Manage your Control+ account
Why Was I Charged Twice?
Seeing what looks like two charges can feel worrying — but in many cases, it turns out to be something other than a true duplicate payment. Here's how to understand what may have happened and what to check first. 💳 Common Reasons You May See Two Charges Family Protection purchase: Many customers purchase both a regular Control+ plan and a Family Protection add-on. These appear as separate charges because they are separate services. Family Protection allows you to protect additional famFew readersHow to delete my account?
If you'd like to delete your Control+ account, you can request this directly within the app. ⚠️ Before You Delete Please note that deleting your account will: Stop all active data broker removal requests on your behalf. Remove all your personal data and protection history from our system. Cancel your access to all Control+ features. If you have an active subscription, we recommend cancelling it first to avoid future charges. See: How to Cancel Your Subscription (https://claude.ai/chatFew readers
Access your Control+ account
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Common account-related questions
Why Am I Seeing “Your Phone or Email Is Already in Use”?
If you see an error saying "Your phone or email are already in use", it means your phone number or email address is already linked to an existing Control+ account. Common Reasons for This Error You may have already created an account during your purchase. You might have started setting up your account earlier but didn't finish. You could have used the same email or phone number with a different Control+ plan. If you're encountering this issue, our support team will be happy to helpSome readersHow do I set up a password for my account?
Normally, you'll be prompted to set up a password right after your purchase. If that didn't happen, don't worry — you'll receive email reminders with a secure link to complete your password setup. If You Didn't Receive the Email You can easily create or reset your password directly through the app: Download and open the Control+ app (if you haven't already). Tap Log In. Enter the email address you used for your purchase. Tap Forgot my password. Follow the instructionsSome readersDoes Control+ Support Landline Numbers?
If you tried adding a landline number to Control+, you may have noticed it isn't accepted. That's because Control+ currently only supports mobile numbers for call and SMS protection. Why Mobile Numbers Only? Control+ is designed and optimized for mobile devices to provide real-time protection against spam calls, text scams, and other unwanted activity. Since landlines don't support SMS or mobile data, our system can't apply the same filtering and security measures effectively. What You CFew readersCan I Use My Business Address and Business Email?
Yes — you can use your business email and business address when setting up your Control+ account, as long as they are valid and accessible to you. A Few Things to Keep in Mind Email access: Make sure you can receive emails at your business address, since we'll send important updates and verification links there. IT filters: If your business email is managed by an IT department or uses strict filters, you may need to whitelist Control+ emails to ensure delivery. *Phone number:Few readersHow to Edit Your Date of Birth
You can update your date of birth directly in the Control+ app at any time. How to Edit Your Date of Birth Open the Control+ app and go to the Profile tab. Tap Account. Tap on the Date of Birth field. A date picker will appear — scroll through the month, day, and year to select the correct date. Tap Confirm to save your changes. 💡 Keeping your date of birth accurate is important for Data Broker Removal — brokers use this information to identify and locate yoFew readers
I forgot my password – what should I do?
Resetting your password only takes a minute. 📌 How to Reset Your Password Open the Control+ app and go to the Log In screen. Enter your email and proceed. Tap Forgot password? Enter the email address linked to your account. Check your inbox for the password reset email. Tap the link in the email — you'll be taken to the app where you can set a new password. 💡 Tip: If you don't see the email within a few minutes, check your Spam or Junk folder.Some readersCan I add additional emails?
We understand that many people use several email addresses — and we've got you covered. The Identity Protection feature allows you to add extra emails so they're all monitored for breaches and threats. 👣 How to Add Additional Emails Open the Control+ app and go to the Home screen. Tap Identity Protection. Select Edit your emails. You can add up to 3 additional email addresses, and they will automatically be included in your Identity Protection coverage. 👨👩👧Some readersI made a mistake in my Email – What can I do?
If you entered the wrong email address and can't access your account, don't worry — we're here to help! 📌 What You Need to Do Reach out to our support team and include as much of the following information as possible to help us verify your identity quickly: Your full name Payment details Any subscription or account details you have This helps us confirm you're the rightful account owner and allows us to update your email address safely.Some readersComplete Your Profile
To get the most out of Control+, it's important to complete your profile with accurate information. This allows us to protect you effectively and carry out data removal requests on your behalf. 📌 What Information Do I Need to Provide? When completing your profile, you'll be asked to add: Email Address Date of Birth / Age Phone Number Home Address This information is required for the Data Broker Removal process, as many data brokers need verified details to processSome readersMy Phone Number Is Not Accepted
If you're having trouble entering your phone number, don't worry — this is a common issue and usually easy to fix. Why This Happens Incorrect format: Make sure you're entering your number in the correct international format (e.g., +1 for the US, +44 for the UK). Extra characters or spaces: Remove any spaces, dashes, or special characters unless the app specifically allows them. Unsupported number type: We only accept mobile numbers — landlines and VoIP numbers are not suppoFew readersI deleted my Account—How can I restore it?
If you've accidentally deleted your account, don't worry — there's still time to get it back. You can contact our support team within 30 days of deletion to restore your account. ⚠️ After 30 days, your data will be permanently removed and cannot be recovered. ✅ How to Request a Restore Please reach out to our support team and provide: The email address linked to your account Your full name Any additional details that can help us locate your accountFew readersI Entered the Wrong Phone Number – What Should I Do?
If you entered the wrong phone number during setup, don't worry — you can easily update it directly in the Control+ app. Having the correct number is important to ensure you receive security alerts, identity protection updates, and other essential notifications. How to Edit Your Phone Number Open the Control+ app and go to the Profile tab. Select Account. Under the Phone section, tap Edit Phone Number. Enter your correct number and tap Confirm. Once confirmed,Few readersMy Postcode Is Not Being Accepted
If your postcode is being rejected even though it is correct, here's what you can do. Why This Happens The app may reject postcodes that contain spaces, even if the postcode itself is valid. An incorrectly selected country or city can also affect postcode validation. How to Fix It Try entering your postcode without any spaces. Double-check that all letters and numbers are correct and in the proper order. Make sure your country and city are correctly selected in the app.Few readers