My Postcode Is Not Being Accepted
If your postcode is being rejected even though it is correct, here's what you can do.
Why This Happens
- The app may reject postcodes that contain spaces, even if the postcode itself is valid.
- An incorrectly selected country or city can also affect postcode validation.
How to Fix It
- Try entering your postcode without any spaces.
- Double-check that all letters and numbers are correct and in the proper order.
- Make sure your country and city are correctly selected in the app.
If the Issue Persists
Please reach out to our support team and include:
- The error message you are receiving.
- Screenshots of the error if possible, so we can assist you more quickly.
Updated on: 15/05/2026
Thank you!