Q: I completed my profile, but nothing happened

Once you have completed your profile, the Data Brokers Removal scan starts right away, and it typically takes up to 5 days to fully complete. During this time, our system is thoroughly checking data broker databases for any records containing your personal information and preparing requests to remove it. You’ll receive a notification as soon as the scan is finished, and we’ll guide you through the next steps if anything needs your attention. || 🤝 Need Help? You can contact us anytime: <ul> <li>In your account: Help Tab</li> <li>Or by email: <a href="mailto:support@controlplus.app">support@controlplus.app</a></li> </ul>

Question 1

How to cancel my subscription?

Accepted Answer

| If you have subscribed via Control+ All subscriptions that were made through the website are managed in App Settings: 📌 How to Cancel Your Subscription: Go to your account and follow these steps: Profile → Account → Subscription → Click on “Cancel my protection”

💳 Refunds: If you are eligible for a refund, please review our Refund Policy here: Control+ Refund Policy

|| 🤝 Need Help? You can contact us anytime:

In your account: Help Tab

* Or by email: support@controlplus.app

| If you have subscribed via Apple Store All subscriptions that were made through the Apple Store are handled by Apple directly. Here’s how to proceed:

📌 How to Cancel Your Subscription: Follow the instructions on Apple’s official support page:
https://support.apple.com/en-us/guide/iphone/iph4e3e7324f/ios

💳 Refunds Through Apple: Apple is responsible for handling refunds for subscriptions purchased through its platform. You can request a refund by following these steps:
https://support.apple.com/en-us/HT204084

| If you have subscribed via Play Market All subscriptions that were made through the Google Play Store are handled by Google directly. Here’s how to proceed:

📌 How to Cancel Your Subscription: Follow the instructions on Google’s official support page: https://support.google.com/googleplay/

Question 2

Can I add additional emails?

Accepted Answer

We understand that many people use several email addresses, and we’ve got you covered. The Identity Protection feature allows you to add extra emails so they’re all protected and monitored for breaches and threats.

👣 How to Add Additional Emails: Go to your account → Home → Scroll to “Identity Protection” → “Edit your emails”

You can add up to 3 more email addresses, and they will automatically be included in your Identity Protection coverage.

👨‍👩‍👧 Need Protection for Your Family Too? With Control+, you can also protect your loved ones under one subscription. Learn how to add family members

|| 🤝 Need Help? You can contact us anytime:

In your account: Help Tab
Or by email: support@controlplus.app

Question 3

I completed my profile, but nothing happened

Accepted Answer

Once you have completed your profile, the Data Brokers Removal scan starts right away, and it typically takes up to 5 days to fully complete.

During this time, our system is thoroughly checking data broker databases for any records containing your personal information and preparing requests to remove it.

You’ll receive a notification as soon as the scan is finished, and we’ll guide you through the next steps if anything needs your attention.

|| 🤝 Need Help? You can contact us anytime:

Question 4

How to clean up browsing history in Control+?

Accepted Answer

| For Android users

Please reinstall the app; this will clean up the browsing history in Control+

| For iOS users

Please contact support; we will take care of it for you support@controlplus.app

Question 5

How to protect my family?

Accepted Answer

With Control+, you can protect your loved ones, so everyone stays safer online together. ||| Please note: The Family feature is a paid option available only with the 6-month plan.

👥 How to Add Family Members:

Go to your account → Family;
Add up to 4 family members by entering their email addresses and phone numbers;
Click “Register” to send invitations;

Once completed, each family member will get an email invitation to join your Control+ protection.If your family member doesn’t see the invitation email, please ask them to check their Spam or Junk folder.

To activate their protection, they simply need to: ✅ Accept invitation; ✅Install the Control+ app ✅ Sign in using the email address you registered Their account will automatically connect to your Family plan.

💡 Tip: You can manage or remove family members anytime in the same section of your account.

|| 🤝 Need Help? You can contact us anytime:

In your account: Help Tab
Or by email: support@controlplus.app

Question 6

I joined Control+ and some of my emails were deleted, why?

Accepted Answer

| Please rest assured that Control+ does not have access to your email inbox, and we are not able to read, delete, or modify any of your emails.

We only use your email address as a reference to scan the web for data breaches and to alert you if your information appears in leaked or compromised databases. This helps protect you from identity theft, scams, and other online threats — but it does not give us access to your personal email account or messages.

If you're missing an important email, we recommend checking your Trash, Spam, or Archived folders in your email provider, as we don’t have the ability to delete or recover messages from your mailbox.

Please let us know if you have any other questions — we’re here to help!

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