Performance questions and issues

• Why Does Data Broker Scan and Removal Take So Long?

  Data broker scanning and removal is an ongoing process, and it's completely normal for it to take longer than expected. Our process is designed to locate your information on data broker databases and submit removal requests on your behalf — and it doesn't stop after the first scan. ⏱️ Initial Scan & First Removals The initial phase typically takes 2–5 business days. During this time, we: Scan data broker sites to identify where your personal information may appear. Send the first rouPopular

• I’m still getting a lot of spam messages. Isn’t this app suppose to block them?

  We understand how frustrating spam messages can be. While Control+ works hard to reduce your exposure over time, it's important to know how our protection works and what you can do right now to stay safer. What Control+ Does to Protect You Control+ doesn't directly block emails — to keep your inbox private and under your control — but we work behind the scenes to reduce spam at the source: 🗑️ Data Broker Removal — removing your personal information from broker databases so spammers canPopular

• I’m still getting a lot of spam calls

  Receiving some spam calls even after activating Call Protection is completely normal, especially in the first few weeks. Here's why — and what you can do about it. Why Spam Calls Still Get Through Spammers constantly change numbers: No call-blocking solution is perfect because spammers frequently rotate the numbers they call from. Our system relies on databases and patterns that are constantly updated, but some calls may still get through as spammers adapt their methods. Data brokeSome readers

• I joined Control+ and some of my emails were deleted, why?

  We understand this is concerning. Control+ is not designed to access your email inbox or modify your emails. We only use your email address as a reference to scan for data breaches and to alert you if your information appears in known compromised databases. This helps protect you from identity theft and scams, but it does not involve any access to your email account or messages. What to Do If You're Missing Emails If you're missing important emails, we recommend checking the following foldeFew readers

• My App crashes - what should I do?

  If your app keeps crashing or closing unexpectedly, here are a few steps to try before reaching out to our support team. 🔧 Troubleshooting Steps 1. Make sure your app is updated Open the App Store or Google Play and confirm you have the latest version of Control+ installed. Updates often include important fixes for crashes and stability improvements. 2. Restart your device A simple restart clears temporary glitches and refreshes your device's memory. After restarting, open the app agFew readers

• My Internet Is Not Working With Control+ On

  If you're experiencing connectivity issues while using Control+, don't worry —Control+ is not designed to access or manage your internet connection. Why You Might Experience Internet Issues Network or ISP problems: Connection drops are often related to your Wi-Fi, mobile network, or Internet Service Provider. Device settings or VPNs: Some device configurations, VPN apps, or firewall settings can temporarily affect connectivity. Other apps or background processes: Heavy netwoFew readers

• My phone is too slow with Control+

  We understand how frustrating it can be when your device feels slower than usual. Control+ is designed to run efficiently in the background, so significant slowdowns are uncommon — but If you're noticing reduced performance, there are several common causes worth checking. Common Causes of Slowdowns Device performance: Low memory or storage can affect overall speed. Background processes: Other apps, browser extensions, or open tabs running in the background may interfere. NetwFew readers

• Why did you block my friend on Facebook/Telegram/etc?

  Control+ does not interact with your social or messaging apps. 🛡️ What Control+ Does Control+ is designed to protect you from: Spam and fraudulent calls and messages Data leaks on the dark web Data broker exposure of your personal information Control+ does not access your contacts, conversations, or social media accounts. Our app is not designed to block or manage who you communicate with on any platform. ❓ Why Might a Contact Appear Blocked? If you're seeing that someone has beenFew readers

• I completed my profile, but nothing happened

  Once you complete your profile, the Data Broker Removal scan starts right away. It typically takes up to 5 days to fully complete. During this time, our system is thoroughly checking data broker databases for any records containing your personal information and preparing removal requests on your behalf. You'll receive a notification as soon as the scan is finished. What to Do in the Meantime To get the most out of Control+ while the scan is running, make sure your other protections are aSome readers