My App crashes - what should I do?

If your app keeps crashing or closing unexpectedly, here are a few steps to try before reaching out to our support team.

🔧 Troubleshooting Steps

1. Make sure your app is updated

Open the App Store or Google Play and confirm you have the latest version of Control+ installed. Updates often include important fixes for crashes and stability improvements.

2. Restart your device

A simple restart clears temporary glitches and refreshes your device's memory. After restarting, open the app again to see if the issue is resolved.

3. Check your internet connection

An unstable connection can sometimes cause the app to crash. Make sure you have a strong Wi-Fi or cellular connection before opening the app.

4. Free up storage space

Low device storage can significantly affect app performance. Try deleting unused apps, photos, or files to free up space.

5. Reinstall the app

If the above steps don't help, try uninstalling and reinstalling Control+. This can resolve issues caused by corrupted app data. Your account and protection settings will remain intact — simply log back in after reinstalling.

📩 Still Having Trouble?

If the app continues to crash, please contact our support team with the following details so we can investigate as quickly as possible:

• The device you are using (iPhone or Android model)
• Your operating system version (if known)
• When the crash happens (e.g., on launch, when performing a specific action)

Updated on: 15/05/2026