Articles on: Troubleshooting

My Internet Is Not Working With Control+ On

Control+ does not slow down or limit your internet connection. However, Browsing Protection checks the websites you open at DNS level (the step where your phone looks up a website's address). This means it can affect whether certain websites load.


First, check whether a website was blocked on purpose


If only one website doesn't open and you see a blank page, Browsing Protection may have blocked it because it was rated dangerous (red). You'll also receive a notification from Control+ explaining the risk. See A Website Was Blocked — What Should I Do?


If no websites or apps load at all


  1. Open the Control+ app and turn Browsing Protection off [CONFIRM: exact path, e.g. Home → Your services → Browsing Protection].
  2. Try loading a website again.
    • If it now works: turn Browsing Protection back on and restart your phone. If the issue returns, contact our support team.
    • If it still doesn't work: the issue is most likely with your network. Continue with the steps below.


Other common causes


  • Network or ISP problems: Connection drops are often related to your Wi-Fi, mobile network, or Internet Service Provider.
  • Other VPN, proxy, or DNS apps: Only one VPN or DNS-filtering app can be active on your phone at a time. If you use another VPN, ad blocker, or Private DNS setting, it may conflict with Browsing Protection. [CONFIRM]
  • Other apps or background processes: Heavy network usage by other apps may slow down or interrupt your connection.


🔧 What You Can Do


  • Restart your device or router. This refreshes your connection and resolves most temporary issues.
  • Turn off any other VPN or proxy temporarily and check whether connectivity improves.
  • Close background apps that may be using a large amount of data.
  • Check other devices on the same network. If they're also affected, the issue is likely with your network.
  • Contact your internet provider if the problem persists across multiple devices.


📩 Still Having Trouble?


Contact our support team with:

  • Your phone model and operating system version
  • Whether you're on Wi-Fi or mobile data
  • An example of a website that won't load

Updated on: 23/10/2026

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