How to cancel my subscription?

Depending on where you purchased your subscription, the cancellation process will differ. Please follow the instructions for your purchase method below.

Cancelling your subscription stops future charges, but your Control+ protection remains active through the end of your current paid period. The exact end date is confirmed when your cancellation is processed.

2. Tap Account → Subscription.
3. Tap Cancel my protection.

After cancellation, no further renewal charges will be made. If a refund is approved and processed, it may take 4–5 business days for the funds to appear, depending on your bank. For refund eligibility and the applicable process, see the Refund Policy.

If You Subscribed via the Apple App Store

All subscriptions made through the Apple App Store are managed directly by Apple. Cancellation and refund requests must be submitted to Apple.

To request a refund:

1. Go to reportaproblem.apple.com.
2. Sign in with the Apple ID used for the purchase.
3. Select Request a refund.
4. Choose the Control+ subscription, provide your reason, and submit the request.

📌 For cancellation instructions, see Apple's official support page.

If You Subscribed via Google Play Store

All subscriptions made through the Google Play Store are managed directly by Google. Cancellation and refund requests must be submitted through Google Play's own subscription and refund processes.

📌 Follow the instructions on Google's official support page.

2. Sign in with the Apple ID used for the purchase.
3. Select Request a refund.
4. Choose the Control+ subscription, provide your reason, and submit the request.

📌 For cancellation instructions, see Apple's official support page.

If You Subscribed via Google Play Store

All subscriptions made through the Google Play Store are managed directly by Google. Cancellation and refund requests must be submitted through Google Play's own subscription and refund processes.

📌 Follow the instructions on Google's official support page.
All subscriptions made through the Apple App Store are managed directly by Apple.

If You Subscribed via the Apple App Store

All subscriptions made through the Apple App Store are managed directly by Apple. Cancellation and refund requests must be submitted to Apple.

To request a refund:

1. Go to reportaproblem.apple.com.
2. Sign in with the Apple ID used for the purchase.
3. Select Request a refund.
4. Choose the Control+ subscription, provide your reason, and submit the request.

📌 For cancellation instructions, see Apple's official support page.

If You Subscribed via Google Play Store

All subscriptions made through the Google Play Store are managed directly by Google. Cancellation and refund requests must be submitted through Google Play's own subscription and refund processes.

📌 Follow the instructions on Google's official support page.

📌 For Apple's official instructions, see: https://support.apple.com/en-us/guide/iphone/iph4e3e7324f/ios

If You Subscribed via Google Play Store

All subscriptions made through the Google Play Store are managed directly by Google.
📌 Follow the instructions on Google's official support page: https://support.google.com/googleplay/answer/7018481

If You Are Requesting a Refund

Refunds for App Store or Google Play purchases must be requested directly through the relevant store. For Apple purchases, go to reportaproblem.apple.com, sign in with your Apple ID, find the Control+ purchase, and select Request a Refund. For Google Play purchases, open Payments & subscriptions → Subscriptions, select Control+, and use Google Play's refund request process.

If a payment attempt was cancelled and no payment was completed, there is nothing to refund. A pending authorization may disappear automatically within a few business days, depending on your bank.
📌 Follow the instructions on Google's official support page: https://support.google.com/googleplay/answer/7018481

If You Are Requesting a Refund

Refunds for App Store or Google Play purchases must be requested directly through the relevant store. For Apple purchases, go to reportaproblem.apple.com, sign in with your Apple ID, find the Control+ purchase, and select Request a Refund. For Google Play purchases, open Payments & subscriptions → Subscriptions, select Control+, and use Google Play's refund request process.

If a payment attempt was cancelled and no payment was completed, there is nothing to refund. A pending authorization may disappear automatically within a few business days, depending on your bank.

Updated on: 23/07/2026