My payment has Failed – What should I do?

If your payment didn't go through, don't worry — this can usually be resolved quickly.

📌 Why Payments Can Fail

Some common reasons include:

• Your card has expired or was declined
• Insufficient funds
• Your bank blocked the payment for security reasons
• Your payment details need to be updated

📌 What to Do Next

1. Check Your Payment Method

Make sure your card or payment account is up to date: 👉 How to Change My Payment Method

2. Contact Your Bank

Sometimes banks automatically block unfamiliar or international transactions for security reasons. A quick call to your bank can confirm whether the payment was blocked on their end and allow them to approve it.

3. Try a Different Payment Method

If your current card continues to fail, try using a different card or payment method to complete your purchase.

4. Check for Typos

Double-check that your card number, expiry date, and CVV were entered correctly — small typos are a common cause of payment failures.

5. Try Again Later

Occasionally, payment failures are caused by temporary issues with payment processors. Waiting a few minutes and retrying can sometimes resolve the problem.

If none of the above works, please reach out to our support team and we'll help you get it sorted.

Updated on: 15/05/2026