Why Am I Seeing “Your Phone or Email Is Already in Use”?

If you see an error saying "Your phone or email are already in use", it means your phone number or email address is already linked to an existing Control+ account.

Common Reasons for This Error

• You may have already created an account during your purchase.
• You might have started setting up your account earlier but didn't finish.
• You could have used the same email or phone number with a different Control+ plan.

If You Paid but Did Not Receive a Control+ Confirmation Email

If you received a payment confirmation from Apple Pay or the App Store but did not receive a Control+ confirmation email, share that Apple Pay/App Store confirmation with support. It can help locate your account, especially if the purchase was made under a different email address.

If you received a confirmation email from another address, forward it to support so the account can be located. Do not subscribe again before the existing purchase is found, because this could create a duplicate subscription.

If you're encountering this issue, our support team will be happy to help you troubleshoot and get your account set up correctly.

Updated on: 23/07/2026