I made a mistake in my Email – What can I do?

If you entered the wrong email address or want to change the primary email and can't update it yourself, don't worry — we're here to help!

📌 What You Need to Do

Reach out to our support team and include as much of the following information as possible to help us verify your identity quickly:

• Your full name
• Payment details
• Any subscription or account details you have
• The new email address you want to use as your primary email

After verification, support can update the email linked to your account manually. Once it has been changed, sign in with the new email address. You may receive or be given temporary login credentials; change the temporary password to a secure, personal password in your account settings.

If no active license is found for the email address you provided, another email address may be linked to your account. Support can check the other address and, where applicable, merge the license with the correct email address.

Updated on: 23/07/2026