Manage your Control+ account
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Access your Control+ account
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Common account-related questions
Why Am I Seeing “Your Phone or Email Is Already in Use”?
If you see an error saying “Your phone or email are already in use”, it means that your phone number or email address is already linked to an existing Control+ account. Common Reasons for This Error You may have already created an account during your purchase. You might have started setting up your account earlier but didn’t finish. You could have used the same email or phone number with a different Control+ plan. If you’re encountering this issue, we will be happy toFew readersHow do I set up a password for my account?
Normally, you’ll be prompted to set up a password right after your purchase. If that didn’t happen, don’t worry — you’ll receive email reminders with a secure link to set up your password. That link will take you directly to the app, where you can complete your password setup. If You Didn’t Receive the Email If you haven’t received the password setup email, you can easily create or reset your password through the app: Download and open the Control+ app (if you haven’t alreadyFew readersCan I Use My Business Address and Business Email?
Yes — you can use your business email and business address when setting up your Control+ account, as long as they are valid and accessible to you. A Few Things to Keep in Mind Make sure you can receive emails at your business address, since we’ll send important updates and verification links there. If your business email is managed by an IT department or uses strict filters, you may need to whitelist Control+ emails to ensure delivery. The phone number you use fFew readersDoes Control+ Support Landline Numbers?
If you tried adding a landline number to Control+, you might have noticed that it isn’t accepted. That’s because Control+ currently only supports mobile numbers for call and SMS protection. Why Mobile Numbers Only? Control+ is designed and optimized for mobile devices to provide real-time protection against spam calls, text scams, and other unwanted activity. Since landlines don’t support SMS or mobile data, our system can’t apply the same filtering and security measures effectivelyFew readers
Can I add additional emails?
We understand that many people use several email addresses, and we’ve got you covered. The Identity Protection feature allows you to add extra emails so they’re all protected and monitored for breaches and threats. 👣 How to Add Additional Emails: Go to your account → Home → Scroll to “Identity Protection” → “Edit your emails” (https://storage.crisp.chat/users/helpdesk/website/-/f/e/9/6/fe964df28c584000/add-emailv9dtlm.png =593x400) You can add up to 3 more email addresses,PopularI forgot my password – what should I do?
No worries—resetting your password only takes a minute. 📌 How to Reset Your Password: Open the app and go to the login page Enter your email and proceed Click “Forgot password?” Enter the email address linked to your account Check your inbox for the password reset email Click the link in the email (You will be taken to the app where you can reset your password) (https://storage.crisp.chat/users/helpdesk/website/-/f/e/9/6/fe964df28c584000/password-resetay4l76.png =6Some readersComplete Your Profile
To get the most out of Control+, it’s important to complete your profile with accurate information. This allows us to protect you effectively and carry out data removal requests on your behalf. 📌 What Information Do I Need to Provide? When you complete your profile, you’ll be asked to add: Email Address Date of Birth/Age Phone Number Home Address This information is required to complete Data Broker Removal processes, as many data brokers need verified details toSome readersI made a mistake in my Email – What can I do?
If you entered the wrong email address and now can’t access your account, don’t worry—we’re here to help! 📌 What You Need to Do: When you reach out, include as much information as possible to help us verify your identity quickly, such as: Your full name Payment details Any subscription or account details you have This helps us confirm you’re the rightful owner and allows us to update your email address safely.Few readersI deleted my Account—How can I restore it?
If you’ve accidentally deleted your account, don’t worry—there’s still time to get it back. You can contact our support team within after deletion to restore your account. After 30 days, your data will be permanently removed and cannot be recovered. ✅ How to Request a Restore Please let us know: The email address linked to your account Your full name (if applicable) Any additional details that can help us locate your accountFew readersMy Phone Number Is Not Accepted
If you’re having trouble entering your phone number, don’t worry — this is a common issue and usually easy to fix. Why This Happens Incorrect format: Make sure you’re entering your number in the correct international format (e.g., +1 for the US, +44 for the UK). Extra characters or spaces: Remove any spaces, dashes, or special characters unless the app specifically allows them. Unsupported number type: We only accept mobile numbers, not landlines or VoIP numbers. What YFew readersMy Postcode Is Not Being Accepted
If your postcode is being rejected even though it is correct, here’s what you can do: Why This Happens Sometimes the app does not accept postcodes if there are spaces included. Even valid postcodes may be rejected if entered with spaces. Make sure the country and city are correctly selected in the app, as this can affect postcode validation. How to Fix It Try entering your postcode without any spaces. Verify that all letters and numbers are correct and in the proper oFew readersI Entered the Wrong Phone Number – What Should I Do?
If you entered the wrong phone number during setup, don’t worry—you can easily update it directly in the Control+ app. Having the correct number is important to ensure you receive security alerts, identity protection updates, and other essential notifications. How to Edit Your Phone Number Open the Control+ app. Go to your Profile. Select Account. Under the Phone section, tap Edit Phone Number. Enter your correct number and press Confirm. Once confiFew readers