Getting Started
Download the Control+ App on an Apple iOS or Android Device
Getting started with Control+ is quick and easy. Just follow the steps below to install the app on your phone or tablet. Download on the App Store Tap the link above to open the App Store Tap Get to install Confirm with your Apple ID or Face ID Once installed, open the app and sign in to your account. Download on Google Play (https://plaSome readersComplete Your Profile
To get the most out of Control+, it’s important to complete your profile with accurate information. This allows us to protect you effectively and carry out data removal requests on your behalf. 📌 What Information Do I Need to Provide? When you complete your profile, you’ll be asked to add: Email Address Date of Birth Phone Number Home Address This information is required to complete Data Broker Removal processes, as many data brokers need verified details to procFew readers
Features
How to protect my family?
With Control+, you can protect your loved ones, so everyone stays safer online together. Once you purchase Family, you will be able to add them in the app. 👥 How to Add Family Members: Go to your account → Family; Add up to 4PopularCan I add additional emails?
We understand that many people use several email addresses, and we’ve got you covered. The Identity Protection feature allows you to add extra emails so they’re all protected and monitored for breaches and threats. 👣 How to Add Additional Emails: Go to your account → Home → Scroll to “Identity Protection” → “Edit your emails” (https://storage.crisp.chat/users/helpdesk/website/-/f/e/9/6/fe964df28c584000/add-emailv9dtlm.png =593x400) You can add up to 3 more email addresses,PopularHow to clean up browsing history in Control+?
Please reinstall the app; this will clean up the browsing history in Control+ Please contact support; we will take care of it for you support@controlplus.appPopularFeatures Overview
Here’s what Control+ can do to keep you protected: 🛡️ Identity Protection & Dark Web Monitoring Control+ scans the dark web for any known leaks involving your email and phone number. If your data is found, you’ll get detailed information about exactly what was exposed, like your name, address, or passwords. This way, you can act quickly to secure your accounts and protect your identity. 🌐 Browsing Security Browsing Protection checks every website you visit in Chrome, Safari, and inFew readersCan I install Control+ on My Laptop?
Control+ is designed primarily to protect your mobile experience and is currently available as an app for iOS and Android smartphones. Installation on Laptops and Desktops At this time, Control+ does not support installation on laptops or desktop computers. The app’s features are optimized for mobile devices, including protection for mobile browsers, SMS, and calls, which aren’t applicable on most laptops or desktops. You can learn how to download and install the app here: DownloadFew readersHow Can I Activate Call Protection on My Phone?
Call Protection is a feature in Control+that helps monitor and block suspicious calls automatically. How to Activate Call Protection Open the Control+ app and go to the Home screen. Scroll down to Call Protection and select it. Toggle Activate to turn it on. Once activated: We will monitor your incoming calls. Calls that appear suspicious will be automatically blocked. You will receive a notification whenever a call is blocked. (iOS only, version 18 and above)Few readersIs the App Supposed to Be Actively Running in the Background?
Yes. Control+ is designed to run actively in the background to provide continuous protection and monitoring. Why It Needs to Run in the Background Real-time monitoring: To scan for data exposure, track calls, and protect your personal information, the app needs to operate continuously. Automatic updates: Running in the background ensures removal requests, spam call blocking, and other protections are always up to date. Notifications: You will receive alerts and updates,Few readersDoes Control+ Check for Viruses? Do you have Antivirus?
Control+ is not an antivirus system and does not scan for or remove viruses from your device. Its main purpose is to protect your personal data and privacy, not to provide traditional malware protection. How to Protect Your Device from Viruses While Control+ keeps your data safe, you can take additional steps to protect your device from viruses and malware: Install a trusted antivirus app: Use reputable antivirus software that can detect and remove malware. Keep your deviFew readersWhere is the “Allowlist” and "Blocklist" in Control+?
The Allowlist in Control+ is part of the Call Protection feature (available on iOS). It lets you whitelist trusted numbers so they won’t be blocked. How to Access and Manage Your Allowlist Open the Control+ app. Go to the Home tab and scroll down to Call Protection. Select Call Protection. You will see options to manage Blocked and Unblocked numbers. Unblocked numbers is exactly the Allowlist — add any trusted numbers here to ensure they areFew readersHow to Turn Off Call Silencing?
It’s important to clarify that Control+ doesn’t silence your legitimate calls—instead, we focus on blocking spam and fraudulent calls before they reach you. This helps protect you from scams, robocalls, and other unwanted interruptions. If you notice that a call you wanted to receive didn’t come through, it may have been blocked because it looked suspicious. In this case, the best solution is to add the number to your Unblocked Phone Numbers list. This ensures those calls will alwayFew readersHow to Activate SMS Protection in Control+
Unwanted text messages, often called spam messages, are one of the most common cyber threats today. Hackers use them to trick people into clicking malicious links, sharing personal information, or downloading harmful apps. To protect you from these risks, Control+ offers SMS Protection (IOS only), which automatically filters suspicious messages and sends them to your Junk folder. Steps to Activate SMS Protection Open the Control+ App Scroll down on the home screen and find *Few readers
Troubleshooting
I completed my profile, but nothing happened
Once you have completed your profile, the Data Brokers Removal scan starts right away, and it typically takes up to 5 days to fully complete. During this time, our system is thoroughly checking data broker databases for any records containing your personal information and preparing requests to remove it. You’ll receive a notification as soon as the scan is finished, and we’ll guide you through the next steps if anything needs your attention. Meanwhile, to get the most out of the app,Popular"Browsing Security" is not activated on my iPhone
If you're using an iPhone and notice that Browsing Security isn't active, don’t worry—it’s likely just a quick settings adjustment. To enable Browsing Security, you’ll need to make sure the Control+ DNS profile is selected in your device settings. Here’s how to do it: Open the Settings app on your iPhone Go to General Tap VPN & Device Management (https://storage.crisp.chat/users/helpdesk/website/-/f/e/9/6/fe964df28c584000/protection-1rginmt.png =642x400) SelecSome readersI’m still getting a lot of spam messages. Isn’t this app suppose to block them?
While Control+ doesn’t directly block emails (to keep your inbox private and under your control), we’re working behind the scenes to reduce scams and keep your online experience safer. Here’s how Control+ protects you: ✅ Removing your info from data brokers so spammers can’t easily buy your details. ✅ Monitoring the dark web for any breaches connected to your email. ✅ Blocking scam sites and phishing links while you browse. What Control+ does While Control+ doesn’tSome readersI joined Control+ and some of my emails were deleted, why?
We only use your email address as a reference to scan the web for data breaches and to alert you if your information appears in leaked or compromised databases. This helps protect you from identity theft, scams, and other online threats — but it does not give us access to your personal email account or messages. If you're missing an importSome readersMy App crashes - what should I do?
If your app keeps crashing or closing unexpectedly, here are a few steps you can try to resolve the issue: ✅ Troubleshooting Steps 1️⃣ Make sure your app is updated Open the App Store or Google Play and confirm you have the latest version installed. Updates often include important fixes for crashes and bugs. 2️⃣ Restart your device A simple restart can clear temporary glitches. After restarting, open the app again to see if the issue is resolved. 3️⃣ Check your internet connectionFew readersI forgot my password – what should I do?
No worries—resetting your password only takes a minute. 📌 How to Reset Your Password: Open the app and go to the login page Click “Forgot password?” Enter the email address linked to your account Check your inbox for the password reset email Click the link in the email and create a new password (https://storage.crisp.chat/users/helpdesk/website/-/f/e/9/6/fe964df28c584000/password-resetay4l76.png =605xauto) 💡 Tip: If you don’t see the email within a few minutes,Few readersWhy did you block my friend on Facebook/Telegram/etc?
If you’ve noticed that a contact appears to be blocked on Facebook, Telegram, or another messaging platform, you might be wondering if Control+ is responsible. Rest assured—Control+ does not block anyone on your social or messaging apps. 🛡️ What Control+ Does Control+ is designed to protect you from: Scam and phishing websites Data leaks on the dark web Malicious links and fraudulent content We never access your contacts, conversations, or social media accounts, and we do notFew readersI made a mistake in my Email – What can I do?
If you entered the wrong email address and now can’t access your account, don’t worry—we’re here to help! 📌 What You Need to Do: When you reach out, include as much information as possible to help us verify your identity quickly, such as: Your full name Payment details Any subscription or account details you have This helps us confirm you’re the rightful owner and allows us to update your email address safely.Few readersWhy Does Data Broker Scan and Removal Take So Long?
It’s normal for data broker scans and removals to take some time. Here’s why: Initial Scan and Removal On average, the initial phase takes 2–3 business days. During this time, we: Scan to identify where your personal data is exposed. Send out the first round of removal requests to data brokers. Why Some Removals Take Longer Varied response times: While some data brokers act quickly, others may take a few weeks to fully process and remove your information. Complex data nFew readersI deleted my Account—How can I restore it?
If you’ve accidentally deleted your account, don’t worry—there’s still time to get it back. You can contact our support team within after deletion to restore your account. After 30 days, your data will be permanently removed and cannot be recovered. ✅ How to Request a Restore Please let us know: The email address linked to your account Your full name (if applicable) Any additional details that can help us locate your accountFew readersWhy Is My Protection Not 100%?
Control+ provides multiple layers of protection, but your protection will only be full when all features on your device are enabled. Here’s a breakdown of what each feature does and why enabling them all matters: Identity Protection & Dark Web Monitoring Control+ scans the dark web for any known leaks involving your email and phone number. If your data is found, you’ll receive detailed information about what was exposed, such as your name, address, or passwords. This allows youFew readersI’m still getting a lot of spam calls
Why Spam Calls are still showing up Even after taking steps to block spam, it’s normal to still receive some calls at first. Here’s why: Spammers constantly change numbers: Spammers frequently rotate the numbers they call from, so some calls may still get through even after protections are in place. Data broker removals take time: When you start using our service, removals from data brokers are still in progress. It can take a few weeks before you notice a significant drop in spaFew readersMy Phone Number Is Not Accepted
If you’re having trouble entering your phone number, don’t worry — this is a common issue and usually easy to fix. Why This Happens Incorrect format: Make sure you’re entering your number in the correct international format (e.g., +1 for the US, +44 for the UK). Extra characters or spaces: Remove any spaces, dashes, or special characters unless the app specifically allows them. Unsupported number type: We only accept mobile numbers, not landlines or VoIP numbers. What YFew readersWhy Am I Receiving Emails from Data Brokers?
If you’ve received an email from a data broker, such as Hightouch, asking you to verify your email address, don’t worry — this is a normal part of the data removal process. Why This Happens Some data brokers require additional confirmation from you to process removal requests. Emails like the one from Hightouch are part of their standard privacy procedure to ensure the request is legitimate. Control+ initiates the removal on your behalf, but certain brokers need your directFew readersMy Internet Is Not Working With Control+ On
If you notice connectivity issues while using Control+, don’t worry — Control+ does not access, manage, or interfere with your internet connection. Why You Might Experience Internet Issues Network or ISP problems: Connection drops are usually related to your Wi-Fi, mobile network, or Internet Service Provider. Device settings or VPNs: Some device configurations, VPNs, or firewall settings can temporarily affect connectivity. Other apps or background processes: Heavy netFew readersMy Postcode Is Not Being Accepted
If your postcode is being rejected even though it is correct, here’s what you can do: Why This Happens Sometimes the app does not accept postcodes if there are spaces included. Even valid postcodes may be rejected if entered with spaces. Make sure the country and city are correctly selected in the app, as this can affect postcode validation. How to Fix It Try entering your postcode without any spaces. Verify that all letters and numbers are correct and in the proper oFew readersI Entered the Wrong Phone Number – What Should I Do?
If you entered the wrong phone number during setup, don’t worry—you can easily update it directly in the Control+ app. Having the correct number is important to ensure you receive security alerts, identity protection updates, and other essential notifications. How to Edit Your Phone Number Open the Control+ app. Go to your Profile. Select Account. Under the Phone section, tap Edit Phone Number. Enter your correct number and press Confirm. Once confiFew readers