• How to cancel my subscription?

  All subscriptions that were made through the website are managed in App Settings: 📌 How to Cancel Your Subscription: Go to your account and follow these steps: Profile → Account → Subscription → Click on “Cancel my protection” 💳 Refunds: If you are eligible for a refund, please review our Refund Policy here: Control+ Refund Policy You can contact us anytime: In your account: HelpPopular

• I need to change my payment method

  Need to update your payment method? No problem—updating your payment details is quick and easy! You can securely manage your billing information anytime through your Stripe Customer Portal. 🌐 How to Update Your Payment Method: 📌 Steps to Follow: Enter your email on Customer Portal; You will receive a link to log in after that you’ll be redirected to your Stripe Customer Portal In the portal, you can: UpdateFew readers

• When will I be charged?

  We want to keep you informed about your billing schedule, so there are no surprises! Here’s how it works: 📌 Billing Cycle: Your subscription is charged based on the duration of your selected plan, starting from the day you made the initial payment. 📌 Next Renewal Date: You can always see your next billing date and other subscription details in the app: 👉 How to View My Subscription 📌 Invoices:Few readers

• My payment has Failed – What should I do?

  If your payment didn’t go through, don’t worry—this can usually be resolved quickly. 📌 Why Payments Can Fail: Some common reasons: Your card has expired or was declined There are insufficient funds Your bank blocked the payment for security reasons Your payment details need to be updated 📌 What to Do Next: ✅ 1. Check Your Payment Method Make sure your card or payment account is up to date: 👉 How to Change My Payment Method (https://controlplus.crisp.help/en/article/i-need-Few readers

• How to view my subscription

  You can easily see all details about your subscription right in the app. Just follow these steps: Open the app Go to Profile Select Account Tap Subscription There you will find: Information about your subscription plan The current billing period Subscription status Next renewal date Start date of your subscription Number of the last invoice 💌 Invoices by Email: After each payment, an invoice is automatically sent to your email. If you don’t see itFew readers

• How to reactivate my subscription

  If your subscription has expired or been canceled, you can easily reactivate it. Follow the steps below depending on where you purchased your subscription: You can reactivate your subscription directly in the app: 📌 How to Reactivate: Open the app → Profile → Account → Subscription There you will see the option to Reactivate or Renew your subscription. Follow the prompts to complete your payment and restore your protection.Few readers

• I accidentally subscribed twice

  We understand how frustrating duplicate charges can be, and we’re here to help you sort it out quickly. 📌 Why This Can Happen: There are a few common reasons you might see two payments: You accidentally purchased the subscription twice You have more than one account or email address A payment was retried after a failed attempt You subscribed on multiple platforms (for example, both in the app and via the website) 📌 What to Do Next: Please contact us so we can review your paFew readers