My Postcode Is Not Being Accepted

If your postcode is being rejected even though it is correct, here’s what you can do:

Why This Happens

• Sometimes the app does not accept postcodes if there are spaces included. Even valid postcodes may be rejected if entered with spaces.
• Make sure the country and city are correctly selected in the app, as this can affect postcode validation.

How to Fix It

• Try entering your postcode without any spaces.
• Verify that all letters and numbers are correct and in the proper order.

If the Issue Persists

• Please let us know which error message you are receiving.
• If possible, send screenshots of the error to help us assist you more quickly.

Updated on: 04/09/2025