My Phone Number Is Not Accepted

If you’re having trouble entering your phone number, don’t worry — this is a common issue and usually easy to fix.

Why This Happens

• Incorrect format: Make sure you’re entering your number in the correct international format (e.g., +1 for the US, +44 for the UK).
• Extra characters or spaces: Remove any spaces, dashes, or special characters unless the app specifically allows them.
• Unsupported number type: We only accept mobile numbers, not landlines or VoIP numbers.

What You Can Do

• Double-check the number format: Include your country code and avoid extra symbols.
• Try another device or browser: Sometimes, the issue is specific to the device or browser you’re using.
• Restart the app: Closing and reopening the app can resolve temporary glitches.
• Let us know additional details: send us a message with your country code and the number you’re trying to use. We’ll review it and help you get it set up.

Updated on: 04/09/2025