My App crashes - what should I do?

If your app keeps crashing or closing unexpectedly, here are a few steps you can try to resolve the issue:

✅ Troubleshooting Steps

1️⃣ Make sure your app is updated

Open the App Store or Google Play and confirm you have the latest version installed. Updates often include important fixes for crashes and bugs.

2️⃣ Restart your device

A simple restart can clear temporary glitches. After restarting, open the app again to see if the issue is resolved.

3️⃣ Check your internet connection

An unstable connection can sometimes cause the app to crash. Make sure you have a strong Wi-Fi or cellular connection.

4️⃣ Free up storage space

Low device storage can affect app performance. Try deleting unused apps or files to free up space.

📩 Still Having Trouble?

If your app continues to crash after trying these steps, please contact our support team (support@controlplus.app) and include the following information:

• The device you are using (iPhone or Android)
• The version of your operating system (if known)
• When the crash happens (e.g., on launch, when performing a specific action)

This information will help us investigate and fix the issue as quickly as possible.

Updated on: 16/07/2025