I’m still getting a lot of spam calls

Receiving some spam calls even after activating Call Protection is completely normal, especially in the first few weeks. Here's why — and what you can do about it.

Why Spam Calls Still Get Through

• Spammers constantly change numbers: No call-blocking solution is perfect because spammers frequently rotate the numbers they call from. Our system relies on databases and patterns that are constantly updated, but some calls may still get through as spammers adapt their methods.
• Data broker removals take time: When you first start using Control+, your data broker removal process is still in progress. Your phone number may still be circulating among data brokers — often as a result of breaches or data sharing that occurred before you joined Control+. It can take a few weeks before you notice a significant reduction as your personal information is gradually removed from broker databases.
• New numbers appear daily: Spam operations are large-scale and automated. Even as we block known numbers, new ones are created and used constantly. This is an industry-wide challenge that affects all call-blocking tools.
• Your number may already be widely distributed: Once a phone number ends up in spam databases, it tends to be shared across multiple sources. Removing it from all of them takes time and happens gradually throughout your subscription.

What You Can Do

1. Confirm Call Protection is active: Open the Control+ app, go to Home → Your services → Call Protection, and tap Set up if it shows Inactive. On some Android devices, you may also need to choose Control+ under Settings → Apps → Default Apps → Caller ID & Spam App or Call Screening App. Restart your phone after setup.
2. Keep your profile up to date: Make sure your email addresses and phone numbers are current in the app. This ensures our scans and removal requests are as accurate and effective as possible.
3. Share the numbers with us: If you receive a spam call, send us the number. Your reports directly help us update our databases and improve protection for you and all our users. The more we know, the better our filters become.
4. Block specific callers on your device: Continue blocking suspicious numbers and avoid returning calls from them. Scammers may spoof caller ID or use a similar-sounding company name, so do not assume a call claiming to be from Control+ is genuine.
5. Keep Call Protection active: It may be tempting to turn it off out of frustration, but doing so would expose you to the full volume of spam calls, phishing attempts, and fraudulent calls. The protection is working — some spam getting through doesn't mean it isn't filtering a significant portion already.

When Will It Get Better?

Many users see a noticeable reduction in spam calls over time as:

When Will It Get Better?

Many users see a noticeable reduction in spam calls over time as:

• More data broker removals are completed.
• Our system learns and updates its patterns.
• Your personal information becomes harder for spammers to find and buy.

Existing scam lists may continue to be used, and callers may rotate or spoof numbers, so some calls can continue even when protection is active. If you are still receiving a high volume after several weeks, contact support with recent numbers or screenshots so your setup and reports can be reviewed.

Updated on: 23/07/2026