Question 1

How to cancel my subscription?

Accepted Answer

| If you have subscribed via Apple Store

All subscriptions that were made through the Apple Store are handled by Apple directly. ** Here’s how to proceed:

**📌 How to Cancel Your Subscription: ** Follow the instructions on Apple’s official support page:
https://support.apple.com/en-us/guide/iphone/iph4e3e7324f/ios

**💳 Refunds Through Apple: ** Apple is responsible for handling refunds for subscriptions purchased through its platform. You can request a refund by following these steps:
https://support.apple.com/en-us/HT204084

| If you have subscribed via Control+

You may follow these steps:

**Please go to your account --> Profile --> Account --> Subscription --> Click on "Cancel my protection" **

If you are eligible for a refund, please read the Refund Policy https://docs.controlplus.app/refund-policy

To contact us, just come back to your account --> Help

**Or we are here for you at ** [support@controlplus.app]()

Question 2

Can I add additional emails?

Accepted Answer

| Definitely, we understand that having several emails is a common thing. That's why we've got you covered!

Here is how to add your additional email:

Please go to your account --> Home --> Scroll to "Identity Protection" --> "Edit your emails"

You can add 3 more emails; they will also be protected and monitored in "Identity Protection".

Question 3

I completed my profile, but nothing happend

Accepted Answer

Once you have completed your profile, **the scan starts **right away, and it typically takes up to 5 days to fully complete. During this time, our system is thoroughly checking for any data leaks, compromised information, or threats linked to your profile.

You’ll receive a notification as soon as the scan is finished, and we’ll guide you through the next steps if anything needs attention.

Thank you for your patience — and feel free to reach out if you have any questions in the meantime!

**

Question 4

How to clean up browsing history in Control+?

Accepted Answer

| For Android users

Please reinstall the app; this will clean up the browsing history in Control+

| For iOS users

Please contact support; we will take care of it for you support@controlplus.app

Question 5

I joined Control+ and some of my emails were deleted, why?

Accepted Answer

| Please rest assured that Control+ does not have access to your email inbox, and we are not able to read, delete, or modify any of your emails.

We only use your email address as a reference to scan the web for data breaches and to alert you if your information appears in leaked or compromised databases. This helps protect you from identity theft, scams, and other online threats — but it does not give us access to your personal email account or messages.

If you're missing an important email, we recommend checking your Trash, Spam, or Archived folders in your email provider, as we don’t have the ability to delete or recover messages from your mailbox.

Please let us know if you have any other questions — we’re here to help!

Question 6

How to protect my family?

Accepted Answer

| With Control+, you can add 4 family members : Please go to your account --> Home --> Family --> Add up to 4 family members --> Click "Register"

Once completed, your family members will receive an invitation to join your Control+ protection. All they need to do is install the Control+ app and sign in to activate their protection.

If you need further assistance or have any questions, don’t hesitate to reach out.

Thank you for trusting Control+ to keep your family secure!

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