Q: I completed my profile, but nothing happened

Once you have completed your profile, the Data Brokers Removal scan starts right away, and it typically takes up to 5 days to fully complete. During this time, our system is thoroughly checking data broker databases for any records containing your personal information and preparing requests to remove it. You’ll receive a notification as soon as the scan is finished, and we’ll guide you through the next steps if anything needs your attention. Meanwhile, to get the most out of the app, please make sure you activate your protections: <ul> <li>Call Protection (IOS only)</li> <li>SMS Protection (IOS only)</li> <li>Identity Protection These features will help shield you from spam calls, fraudulent messages, malicious websites, and identity-related risks while the Data Brokers Removal scan is running.</li> </ul>

Question 1

How to cancel my subscription?

Accepted Answer

| If you have subscribed via Control+ All subscriptions that were made through the website are managed in App Settings: 📌 How to Cancel Your Subscription: Go to your account and follow these steps: Profile → Account → Subscription → Click on “Cancel my protection”

| If you have subscribed via Apple Store All subscriptions that were made through the Apple Store are handled by Apple directly. Here’s how to proceed:

📌 How to Cancel Your Subscription: Follow the instructions on Apple’s official support page:
https://support.apple.com/en-us/guide/iphone/iph4e3e7324f/ios

| If you have subscribed via Play Market All subscriptions that were made through the Google Play Store are handled by Google directly. Here’s how to proceed:

📌 How to Cancel Your Subscription: Follow the instructions on Google’s official support page: https://support.google.com/googleplay/answer/7018481

Question 2

How to protect my family?

Accepted Answer

With Control+, you can protect your loved ones, so everyone stays safer online together.

| The Family feature is a paid feature available as a one-time purchase and does not renew automatically. When you purchase the Family feature, your family members will have access for as long as your subscription lasts, with no additional payment required.

Once you purchase Family, you will be able to add them in the app.

👥 How to Add Family Members:

Go to your account → Family;
Add up to 4 family members by entering their email addresses and phone numbers;
Click “Register” to send invitations;

Once completed, each family member will get an email invitation to join your Control+ protection.If your family member doesn’t see the invitation email, please ask them to check their Spam or Junk folder.

To activate their protection, they simply need to: ✅ Accept invitation; ✅Install the Control+ app ✅ Sign in using the email address you registered Their account will automatically connect to your Family plan.

💡 Tip: You can manage or remove family members anytime in the same section of your account.

Question 3

I completed my profile, but nothing happened

Accepted Answer

Once you have completed your profile, the Data Brokers Removal scan starts right away, and it typically takes up to 5 days to fully complete. During this time, our system is thoroughly checking data broker databases for any records containing your personal information and preparing requests to remove it. You’ll receive a notification as soon as the scan is finished, and we’ll guide you through the next steps if anything needs your attention.

Meanwhile, to get the most out of the app, please make sure you activate your protections:

Call Protection (IOS only)
SMS Protection (IOS only)
Identity Protection These features will help shield you from spam calls, fraudulent messages, malicious websites, and identity-related risks while the Data Brokers Removal scan is running.

Question 4

How to download the Control+ App on an Apple iOS or Android Device

Accepted Answer

Getting started with Control+ is quick and easy. Just follow the steps below to install the app on your phone or tablet.

|| 🍏 For Apple iOS Devices (iPhone or iPad): Download on the App Store

Tap the link above to open the App Store
Tap Get to install
Confirm with your Apple ID or Face ID Once installed, open the app and sign in to your account.

|| 🤖 For Android Devices: Download on Google Play

Tap the link above to open the Google Play Store
Tap Install
Wait for the installation to finish After installation, open the app and log in to get started.

💡 Tip: Make sure you’re downloading the official Control+ app by using these direct links.

||| Control+ requires Android 5.0 and up, or iOS 15.6 or later on iPhone.

Question 5

Can I add additional emails?

Accepted Answer

We understand that many people use several email addresses, and we’ve got you covered. The Identity Protection feature allows you to add extra emails so they’re all protected and monitored for breaches and threats.

👣 How to Add Additional Emails: Go to your account → Home → Scroll to “Identity Protection” → “Edit your emails”

You can add up to 3 more email addresses, and they will automatically be included in your Identity Protection coverage.

👨‍👩‍👧 Need Protection for Your Family Too? With Control+, you can also protect your loved ones under one subscription. Learn how to add family members

Question 6

I’m still getting a lot of spam messages. Isn’t this app suppose to block them?

Accepted Answer

While Control+ doesn’t directly block emails (to keep your inbox private and under your control), we’re working behind the scenes to reduce scams and keep your online experience safer. Here’s how Control+ protects you:

✅ Removing your info from data brokers so spammers can’t easily buy your details.
✅ Monitoring the dark web for any breaches connected to your email.
✅ Blocking scam sites and phishing links while you browse.

What Control+ does

While Control+ doesn’t directly block emails (to keep your inbox private and under your control), we’re working behind the scenes to reduce scams and keep your online experience safer. Here’s how Control+ protects you:

✅ Removing your info from data brokers so spammers can’t easily buy your details.
✅ Monitoring the dark web for any breaches connected to your email.
✅ Blocking scam sites and phishing links while you browse.

What you can do right now

Even with our protection in place, scammers may still try to reach you. Here’s how to stay safe today:

🚫 Don’t click suspicious links or open attachments — even if the email looks convincing.
📧 Mark emails as spam or phishing in your email app. This helps train filters to block future attempts.
📬 Forward shady emails to us. Our team can review them, help strengthen your protection, and keep you safer.

Extra tips to stay one step ahead

🔒 Enable two-factor authentication (2FA) Even if someone gets your password, they

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