I accidentally subscribed twice

We understand how frustrating duplicate charges can be, and we’re here to help you sort it out quickly.

📌 Why This Can Happen:

There are a few common reasons you might see two payments:

• You accidentally purchased the subscription twice
• You have more than one account or email address
• A payment was retried after a failed attempt
• You subscribed on multiple platforms (for example, both in the app and via the website)

📌 What to Do Next:

Please let us know:

✅ The email address linked to your account;

✅ The date(s) of the charges;

✅ It will be useful if you provide the screenshots of the charges (without any sensitive information);

🤝 We’re Here to Help

Don’t worry—we’ll investigate and provide assistance as soon as possible.

Updated on: 09/09/2025