I accidentally subscribed twice

We understand how frustrating duplicate charges can be, and we’re here to help you sort it out quickly.

📌 Why This Can Happen:

There are a few common reasons you might see two payments:

You accidentally purchased the subscription twice
You have more than one account or email address
A payment was retried after a failed attempt
You subscribed on multiple platforms (for example, both in the app and via the website)

📌 What to Do Next:

Please contact us so we can review your payments and help you as soon as possible:

When you reach out, it helps to include:

✅ The email address linked to your account;

✅ The date(s) of the charges;

✅ It will be useful if you provide the screenshots of the charges (without any sensitive information);

🤝 We’re Here to Help

Don’t worry—we’ll investigate and provide assistance as soon as possible.

Updated on: 14/07/2025

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