> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://controlplus.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Am I Seeing “Your Phone or Email Is Already in Use”?

If you see an error saying **"Your phone or email are already in use"**, it means your phone number or email address is already linked to an existing Control+ account.

## Common Reasons for This Error
* You may have already created an account during your purchase.
* You might have started setting up your account earlier but didn't finish.
* You could have used the same email or phone number with a different Control+ plan.

## If You Paid but Did Not Receive a Control+ Confirmation Email
If you received a payment confirmation from **Apple Pay or the App Store** but did not receive a Control+ confirmation email, share that Apple Pay/App Store confirmation with support. It can help locate your account, especially if the purchase was made under a different email address.

If you received a confirmation email from another address, forward it to support so the account can be located. Do not subscribe again before the existing purchase is found, because this could create a duplicate subscription.

If you're encountering this issue, our support team will be happy to help you troubleshoot and get your account set up correctly.