> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://controlplus.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My App crashes - what should I do?

If your app keeps crashing or closing unexpectedly, here are a few steps to try before reaching out to our support team.

## 🔧 Troubleshooting Steps
**1. Make sure your app is updated**
Open the App Store or Google Play and confirm you have the latest version of Control+ installed. Updates often include important fixes for crashes and stability improvements.
**2. Restart your device**
A simple restart clears temporary glitches and refreshes your device's memory. After restarting, open the app again to see if the issue is resolved.
**3. Check your internet connection**
An unstable connection can sometimes cause the app to crash. Make sure you have a strong Wi-Fi or cellular connection before opening the app.
**4. Free up storage space**
Low device storage can significantly affect app performance. Try deleting unused apps, photos, or files to free up space.
**5. Reinstall the app**
If the above steps don't help, try uninstalling and reinstalling Control+. This can resolve issues caused by corrupted app data. Your account and protection settings will remain intact — simply log back in after reinstalling.

## 📩 Still Having Trouble?
If the app continues to crash, please contact our support team with the following details so we can investigate as quickly as possible:
* The device you are using (iPhone or Android model)
* Your operating system version (if known)
* When the crash happens (e.g., on launch, when performing a specific action)