> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://controlplus.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I joined Control+ and some of my emails were deleted, why?

We understand this is concerning. Control+ is not designed to access your email inbox or modify your emails.

We only use your email address as a reference to scan for data breaches and to alert you if your information appears in known compromised databases. This helps protect you from identity theft and scams, but it does not involve any access to your email account or messages.

## What to Do If You're Missing Emails
If you're missing important emails, we recommend checking the following folders in your email provider:
* **Trash** or **Bin**
* **Spam** or **Junk**
* **Archived** or **All Mail**
These are the most common places emails end up when they appear to be missing.
If you have any other questions, our support team is here to help.